markED.

So don’t be afraid to fall..

(via fuckyeahhappy)

Ralph Waldo Emerson (via dailyinspiredthoughts)

Na-memorize ko ‘to nang dahil sayo.. 

dailyinspiredthoughts:

What is done is done, it can’t be changed.  Seek in the moments to accept what is and then release it so you may move forward.

dailyinspiredthoughts:

~Rabbi Nochem Kaplan~

02.26.11

I always make sure that I’d start a call with a smile para pag natapos, naka-smile pa din. Pero, sadyang kakaiba ang araw na ‘to. 

Charles Ryland, a Harmony 525 owner who almost pushed my patience to its limit.

We started not understanding each other because of a VERY BAD LINE. So, I just decided to give him a callback, and he said, he can now hear me properly. 

The product I’m supporting is really complicated especially to those who are not familiar with it’s function. Charles already gave me a hint that this is gonna be a totally tough call. 

“The remote is not working.” — I already knew what the problem was.. he set it up incorrectly. And my job is to find out what’s the setup of his devices so that we can mimic that on the Harmony. I know that it was also my fault since I have been using jargons on my questions which he did not even understand. I really just don’t know how to explain it in the simplest way possible.. so I ended up, REPEATING MYSELF OVER AND OVER AGAIN — and that is my weakness.

Repeating what I have just said for the sixth time is no joke. *I think, I even reached tenth time at some point.* I’ve been trying so hard not to reflect my annoyance on my voice, but I really just can’t help it. So there it is, I am already talking with rising inflection. But Charles, remained calm, and kept saying “I really do apologize.. I really don’t understand what you’re saying.. I’m really sorry” He was so kind.. which made me feel more guilty and frustrated. At that point, I don’t think that I’m doing a good job. 

Pressed the Mute. Let Charles talk. I just remained silent, but still listening. We were like that for 30 minutes. At times, I would interrupt him cause the conversation is going out of hand. What I need is just this: “On what input on your TV does your other devices connected to?” Explain. Explain. Explain. And he would say the exact words without specifying the information that I need. So, it seemed to me like, “Am I the one whose not getting him?” CURSED THAT BAD LINE, cause it made it even worst. Finally, when he said the magic words, that’s it! I created the activities, update the remote. And it just took  5 minutes!!!

Here comes the TEST. Fingers crossed, hoping that it would work. I’m giving out instructions but he barely listen. I let out a deep sigh, and gave him a soft shout: “Charles, can you please listen??” That was just soft but I bet he knew that I was already getting frustrated. And he said those words again. That made me hold on to my patience longer. Just a bit longer..

another 20 minutes had passed.. I am already giving up. I am too emotional to handle such things. NAIIYAK NA TALAGA AKO! Until he was able to finally get my instruction (to just press one button: ACTIVITY) and he said.. 

“I’m sorry. It was me. I’m pressing the wrong buttons. It’ just that I cannot hear you properly that’s why I can’t follow your lead. The remote is working. It’s working perfectly. You’re fantastic.. THANK YOU SO MUCH FOR YOUR PATIENCE. If only I could tell your boss how patient you were.. you deserve a pay rise.” 

It was like a trigger that made me drop those tears that I’ve been holding all along.. I cried ‘cause I felt like I don’t deserve such feedback. I WAS NEVER PATIENT. But still Charles recognized me as one. There I was, crying while saying my closing spiel. I don’t know if he noticed it, nor how I was able to stay still and say those lines..

“NABABALIW NA ‘KO.” That’s what I said after the line cuts out.

Seeing me crying, sabi ni Kuya Gene: “Kalma lang. Call lang yan.” 

Right after the call, I went somewhere to let it all out. I cried it all out. I kept asking myself, until now, “was that a good call?” My pessimistic mind keeps telling me that it was not. ONCE AGAIN, I FAILED. 

Still, I would take this as a lesson learned: that Patience is really something. I didn’t want to let him go ‘cause I hate the idea of passing “bad vibes” to others. Pushback? I just thought, “not this time”. And I guess, that’s what made me hold on to that tiny patience that I have. Now, I’m looking forward to more customers like Charles. Someone that will drive me real crazy.. and push me to my limitations. I just thank God that I was able to somehow get through this. I even heard compliments which I do not expect. 

Do I still love this job?

*SMILE*

WHAT A DAY! I’ll always remember how impatient I am during this call so that I won’t do this again. Because I don’t want to get too emotional next time. 

PS:

Thanks to my colleagues who were there during this shift. They made me smile right after. 

To Kuya Gene, for giving me a tap on my shoulders.

and to Bitchesa, for coming close to me, grab my bad, pull out my wallet and giving me money and said: “THIS IS NOT YOUR DAY FRIEND. GO OUT, AND BUY YOURSELF TOBLERONE. SAGOT KO!” and he gave me a hug. 

dailyinspiredthoughts:

We assume. When we are having a bad day we assume. We assume that there is nobody out there that can understand where we are coming from. We assume that when we are angry the world is against us. When we are down we assume that somehow we are being punished. We assume that we know what is best and…

Stephen R. Covey (via dailyinspiredthoughts)

‎”I studied but I never topped, but today, the topnotchers of the Universities all over the world are my employees” - Bill Gates

I’ve read this early this morning, and it made me realize that if something is meant to happen, IT WILL HAPPEN NO MATTER WHAT.

When I heard about the WOW award — and being the pessimistic person that I am — I had a doubt. A doubt if I was really the one to receive it. 

It’s not that I am comparing myself to others, it’s just that.. I know myself. I know my capabilities, my limitations. Ever since, I don’t trust myself to be enough in anything. I’ve always had this doubt if I can do this or that.. that’s how I am. 

Thinking of the situations.. 

Yes, I am not the Top Performer for that month, but the award was given to me. I got it because the top performer lacked one requirement to be qualified, which is what I’ve got to get in to the selection. When I came to realize this, I just thought, “It was really meant for me then.” 

I am not applying this realization just for this award. It applies in everything. 

I received lots of rejection before, which had make me feel worthless. But as time goes by, as every circumstance is revealed, I am realizing that I am in the right place. He brought me here for this, is His plan for me. And I don’t think I have the right to oppose His them.

God really works in mysterious ways.